Terms of service

General Terms and Conditions of Sale – SOBERTABLE.COM

These Rules define the general conditions, principles and method of sale carried out by Ecological Systems Engineering s.r.o., based in Prague, through the SOBERTABLE.COM (hereinafter referred to as the "Internet Online Shop") and defines the terms and conditions for the provision by Ecological Systems Engineering s.r.o., with its registered office in Prague, of free services electronically.

1. Introductory provisions

1.1. These terms and conditions (hereinafter referred to as the “Terms and Conditions”) of the company Ecological Systems Engineering s.r.o. with its registered office in Prague, Eliášova 922/21, registered in the Commercial Register maintained by: Municipal Court in Prague, Section: C, File: 282552, Company Registration Number: 06459269, Tax Identification Number: CZ06459269 (hereinafter referred to as the “Seller”) regulate, in accordance with the provisions of Section 1751, Paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer” - is a natural person who, when concluding and performing the contract, does not act within the scope of his/her business or profession (§419 Civil Code).) via the Seller’s online store. The online store is operated by the seller on a website located at the internet address https://sobertable.com (hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "store's web interface").

1.2. These Terms and Conditions do not apply if the buyer is a legal entity or purchasing goods as part of their business or professional activities.

1.3. Deviating provisions in the Purchase Contract shall prevail over the provisions of the Terms and Conditions.

1.4. The provisions of the Terms and Conditions are an integral part of the Purchase Contract. The Purchase Agreement and the Terms and Conditions are drawn up in the Czech language. The Purchase Agreement may be concluded in the Czech language and translated into Polish, English, German for convenience and the possibility of familiarization and understanding by the buyer. If a translation of the text of the contract arises for the Buyer's needs, the interpretation of the contract in the Czech language shall apply in the event of a dispute over the interpretation of terms.

1.5. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

2. User account

2.1. Based on the registration of the Buyer made on the website, the Buyer can access his user interface. The Buyer may order goods from his/her user interface (hereinafter referred to as the "user account"). If the web interface of the Shop allows it, the Buyer may also order goods without registration directly from the web interface of the Shop.

2.2. When registering on the website and ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data provided in the user account in case of any change. The information provided by the Buyer in the user account and when ordering goods is considered correct by the Seller.

2.3. Access to the user account is secured by a Username and Password. The Buyer is obliged to maintain confidentiality with regard to the information necessary to access his user account.

2.4. The Buyer is not entitled to allow third parties to use the user account.

2.5. Personal data provided by the Buyer during registration are processed in accordance with our Privacy Policy, in compliance with Regulation (EU) 2016/679 (GDPR).

2.6. The Seller may cancel the user account if the Buyer does not use his user account for more than 365 days or if the Buyer breaches his obligations under the Purchase Agreement (including the Terms and Conditions).

2.7. The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to the necessary maintenance of the Seller's hardware and software equipment or necessary maintenance of third-party hardware and software equipment.

3. Conclusion of the Purchase Contract

3.1. All presentations of goods placed in the web interface of the store are of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code do not apply.

3.2. The web interface of the shop contains information about the goods, including the prices of individual goods. The prices of the goods are inclusive of value added tax and all related charges. The prices of the goods remain valid for as long as they are displayed in the web interface of the shop. This provision does not limit the Seller's ability to conclude a purchase contract on individually agreed terms.

3.3. The Store's web interface also contains information about the costs associated with packaging and delivery of goods. The information about the costs associated with packaging and delivery of goods specified in the Store's web interface is applied in accordance with the selected: delivery service provider, delivery method and country of delivery.

3.4. To order goods, the buyer fills out an order form in the store's web interface. The order form contains, in particular, the following information:

3.4.1. about the ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the store's web interface);

3.4.2. information on the method of payment for the purchase price of the goods, data on the requested method of delivery of the ordered goods;

3.4.3. information about the costs associated with the delivery of goods (hereinafter collectively referred to as the “order”).

3.5. Before sending the order to the Seller, the Buyer shall be allowed to check and change the data entered by the Buyer in the order, including with regard to the Buyer's ability to detect and correct errors arising from entering data in the order. The Buyer sends the order to the Seller by clicking on the "Confirm Order" button. The data provided in the order is considered correct by the Seller.

3.6. The Seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs), to ask the Buyer for additional confirmation of the order (e.g. in writing or by telephone).

3.7. The contractual relationship between the Seller and the Buyer is established by the delivery of the order acceptance (acceptance), which is sent by the Seller to the Buyer by electronic mail, to the Buyer's electronic mail address.

3.8. The Buyer agrees to the use of remote means of communication in concluding the purchase contract. The costs incurred by the Buyer in the use of remote means of communication in connection with the conclusion of the Purchase Contract (costs of internet connection, costs of telephone calls) shall be borne by the Buyer himself and shall not differ from the basic rate.

3.9. After submitting the order, the Buyer receives an order confirmation including these Terms and Conditions by e-mail.

 

4. Price of goods and payment terms

4.1. The buyer can pay the price of the goods, and any costs associated with the delivery of the goods under the purchase contract to the seller in the following ways:

•         in cash or by credit card on delivery at the location specified by the buyer in the order

•         non-cash with a use of payment system actually connected to website, such as: Shopify PAY, PayU, GooglePay, ApplePay and others.

•         Standard bank transfer

4.2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with delivery of the goods.

4.3. The Seller does not require a deposit or other similar payment from the Buyer. This does not affect the provisions of Article 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4. In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 5 days of concluding the purchase contract.

4.5. The seller is entitled, especially in the event that the buyer does not confirm the order additionally (Article 3.6), to demand payment of the entire purchase price before sending the goods to the buyer. The provisions of Section 2119, paragraph 1 of the Civil Code shall not apply.

4.6. Any discounts on the price of the goods granted by the Seller to the Buyer cannot be combined with each other.

4.7. If it is customary in commercial relations or if it is stipulated by generally binding legal regulations, the Seller shall issue a tax document - an invoice to the Buyer regarding payments made on the basis of the Purchase Agreement. The Seller is a payer of value added tax. The Seller shall issue the tax document - invoice to the Buyer after payment of the price of the goods and send it in electronic form to the Buyer's electronic address.

4.8. The Buyer acknowledges that there may be cases where a contract between the Seller and the Buyer is not concluded, in particular if the Buyer orders goods at a price published in error due to an error in the Seller's internal information system. In such a case, the Seller shall inform the Buyer of such fact.

5. Withdrawal from the Purchase Contract

5.1. The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from a purchase contract for the supply of goods that have been modified according to the wishes of the Buyer or for his person, from a purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery, from a purchase contract for the supply of goods in a closed package that the consumer has removed from the package and cannot be returned for hygiene reasons, and from a purchase contract for the supply of an audio or video recording or computer program if their original packaging has been damaged.

5.2. Unless it is a case specified in Article 5.1 or another case where it is not possible to withdraw from the purchase contract and if it is a contract concluded remotely (at a distance), the buyer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, within fourteen (14) days from the receipt of the goods, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, please write a notice to the e-mail: support@sobertable.com. The following information must be included in the letter:

- First and last name

- Your contact email and phone number

- Order number

- Product identification number

- Product name and quantity

- Refund account number (in case of cash on delivery)

Pack the goods carefully so that they are not damaged during transport. Please put the order number of the item you are returning on the package. After your notification to our e-mail (support@sobertable.com) with all required information, we will send you a return label. Please print the label and stick it on top of the parcel and bring parcel to nearest pick-up point. The goods must be returned to the Seller within 14 days of the withdrawal from the contract to the Seller.

5.3. In the event of withdrawal from the purchase contract according to Article 5.2 of the Terms and Conditions, the purchase contract is cancelled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract. If the buyer withdraws from the purchase contract and agrees with sellers delivery service provider, the buyer bears no costs associated with returning the goods to the seller. If buyers want to use another delivery service provider, buyer bears all costs related with delivery to sellers address for returns. If buyer chooses his own delivery service provider, he needs to inform seller about this, seller will provide delivery address for returns. Seller’s address for invoice and mails are not propriate address for any deliveries of any goods from buyer.

5.4. In the event of withdrawal from the contract pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return all payments received from the Buyer within fourteen (14) days of receiving the withdrawal notice, but not before the returned goods have been received or the Buyer has provided proof of dispatch of the goods to the Seller. The funds are returned non-cash to the account indicated by the Buyer in the withdrawal from the contract. The Seller is also entitled to return the performance provided by the Buyer upon return of the goods by the Buyer or in another manner, if the Buyer agrees and no additional costs are incurred by the Buyer. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds received to the Buyer before the goods have been inspected and tested.

5.5 The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.

5.6 The seller is entitled to reimbursement of the necessary costs of restoring the returned goods to their original condition. These are primarily the necessary costs of testing the functionality, cleaning, assembling, proper packaging, etc. Given the diversity of the goods, each case of withdrawal from the contract is handled individually.

5.7. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, by bank transfer to the account designated by the buyer.

5.8. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift loses its effectiveness and the buyer is obliged to return the gift provided to the seller together with the goods.

6. Transport and delivery of the goods

6.1. If the method of transport is agreed upon at the Buyer's specific request, the Buyer bears the risk, and any additional costs associated with this method of transport.

6.2. If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. In the event that for reasons on the Buyer's side it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.

6.3. In the event that the packaging is found to be damaged, indicating unauthorized intrusion into the shipment, the Buyer may not accept the shipment from the carrier.

6.4. Additional rights and obligations of the parties during the transport of goods may be regulated by the seller's special delivery conditions, if issued by the seller.

7. Rights arising from defective performance

7.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).

7.2. The seller is responsible for the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible for the buyer that at the time the buyer received the goods:

7.2.1. Goods have properties agreed upon by the parties, and in the absence of such agreement, they have the properties described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and on the basis of their advertising;

7.2.2. The goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used;

7.2.3. Goods correspond in quality or design to the agreed sample or design, if the quality or design was determined according to the agreed sample or design;

7.2.4. Goods are of the appropriate quantity, measure or weight;

7.2.5. Goods comply with the requirements of legal regulations.

7.3. The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, for wear and tear of the goods caused by their normal use, for used goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods.

7.4. If a defect becomes apparent within six months of receipt, the goods are deemed to have been defective upon receipt.

7.5. The buyer shall exercise the rights arising from defective performance at the seller's premises, where the complaint can be accepted with regard to the range of goods sold, or at the registered office or place of business or remotely via e-mail and delivery service (for the return of the claimed product). The moment of exercising the complaint shall be deemed to be the moment when the seller receives the claimed goods from the buyer.

7.6. In the case of defective performance, the Buyer is entitled to have the defect rectified by repair or replacement, or to request a reasonable price reduction or withdraw from the contract, in accordance with §§2169 and 2170 Civil Code.

7.7. Other rights and obligations of the parties related to the Seller's liability for defects may be regulated by the Seller's Complaints Regulations.

8. Other rights and obligations of the parties

8.1. The Buyer acquires ownership of the goods by paying the full purchase price of the goods.

8.2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.

8.3. The seller provides out-of-court settlement of consumer complaints via the email address support@sobertable.com. The seller will send information about the settlement of the buyer's complaint to the buyer's email address.

8.4. The seller is authorized to sell goods on the basis of a trade license. Trade license inspection is carried out within its scope by the relevant trade license office. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority, to a limited extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

8.5. The buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.

8.6. The Buyer may also use the EU Online Dispute Resolution platform available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

9. Sending commercial communications and storing cookies

9.1. The buyer agrees to the storage of cookies on his computer. In the event that the purchase on the website can be made and the seller's obligations under the purchase contract can be fulfilled without the storage of cookies on the buyer's computer, the buyer may revoke the consent in accordance with the previous sentence at any time.

9.2. We determine your satisfaction with your purchase through e-mail questionnaires as part of the Verified by Customers program, in which our e-shop is involved. We send these to you every time you make a purchase from us, unless you refuse to receive them pursuant to Section 7(3) of Act No. 480/2004 Coll. on certain information society services. We process personal data for the purpose of sending questionnaires as part of the Verified by Customers program based on our legitimate interest, which consists of determining your satisfaction with your purchase from us. To send questionnaires, evaluate your feedback, and analyze our market position, we use a processor, which is the operator of Google Reviews and/or Judge.me portal; for these purposes, we may provide information about the purchased goods and your e-mail address to it. When sending e-mail questionnaires, your personal data is not provided to any third party for its own purposes. You can object to receiving email surveys as part of the Verified by Customers program at any time by opting out of further surveys using the link in the survey email. If you object, we will not send you any more surveys.

10. Final provisions

10.1. If the relationship established by the Purchase Agreement contains an international (foreign) element, then the parties agree that the relationship shall be governed by Czech law.

10.2. If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Amendments and supplements to the purchase contract or terms and conditions shall be in writing.

10.3. The Purchase Agreement including the Terms and Conditions is archived by the Seller in electronic form and is not accessible.

10.4. The sample form for withdrawal from the Purchase Agreement is an annex to the Terms and Conditions.

10.5. Seller's contact details: postal delivery address Ecological Systems Engineering s.r.o., Eliášova 922/21, Prague, e-mail address support@sobertable.com.

10.6. Relations and any disputes arising under the contract will be resolved exclusively in accordance with the law of the Czech Republic and will be resolved by the competent courts of the Czech Republic. Any disputes between the Seller and the Buyer can also be resolved out of court. In such a case, the Buyer - consumer may contact an out-of-court dispute resolution body, such as the Czech Trade Inspection. Before proceeding to out-of-court dispute resolution, the Seller recommends that the Buyer first use the contact information for the Seller specified in point 10.5 of these terms and conditions to resolve the situation.

In Prague on 12.11.2025