Shipping policy
Shipping Policy SOBERTABLE.COM
1. Order Processing
- Orders are processed within 1–2 business days (Mon–Fri, excluding holidays) after payment confirmation.
• Orders placed before 13:00 CET are usually processed the same day.
• You will receive an order confirmation email and a second notification when your order ships.
2. Shipping Methods & Carriers
We currently deliver to the following countries: Poland, Czechia, Slovakia, Germany, Austria, Lithuania, Latvia and Estonia.
Shipping costs depend on the destination country, selected delivery method and total package weight. The exact available delivery options and final shipping price will always be shown at checkout before payment.
Estimated delivery times are counted in business days and do not include weekends or public holidays.
| Shipping rates | |||
| Poland | |||
| Delivery method | Order weight | Shipping price | Estimated delivery time |
| GLS - ParcelShop | up to 4.8 kg | 23.00 PLN | 2–4 business days |
| GLS - ParcelShop | over 4.8 kg up to 9.0 kg | 38.00 PLN | 2–4 business days |
| GLS – Home delivery | up to 4.8 kg | 29.00 PLN | 2–4 business days |
| GLS – Home delivery | over 4.8 kg up to 9.8 kg | 44.00 PLN | 2–4 business days |
| GLS – Home delivery | over 9.8 kg up to 19.5 kg | 63.00 PLN | 2–4 business days |
| GLS – Home delivery | over 19.5 kg up to 30 kg | 86.00 PLN | 2–4 business days |
| Czechia | |||
| Free shipping from 1,700 CZK with DPD Home delivery (up to 58 kg) and Zásilkovna pickup point / box (up to 19 kg). | |||
| Delivery method | Order weight | Shipping price | Estimated delivery time |
| DPD – Home delivery | to 29 kg | 95 CZK | 1–3 business days |
| DPD – Home delivery | over 29 kg up to 58 kg | 190 CZK | 1–3 business days |
| Zásilkovna – Pickup point / box | up to 19 kg | 70 CZK | 1–3 business days |
| Slovakia | |||
| Free shipping from €65 with GLS Home delivery (up to 30 kg) and GLS ParcelShop (up to 9.8 kg). | |||
| Delivery method | Order weight | Shipping price | Estimated delivery time |
| GLS – Pickup at a ParcelShop | up to 4.8 kg | €5.50 | 2–5 business days |
| GLS – Pickup at a ParcelShop | over 4.8 kg up to 9.8 kg | €8.50 | 2–5 business days |
| GLS – Home delivery | up to 4.8 kg | €6.50 | 2–5 business days |
| GLS – Home delivery | over 4.8 kg up to 9.8 kg | €10.00 | 2–5 business days |
| GLS – Home delivery | over 9.8 kg up to 19.5 kg | €14.50 | 2–5 business days |
| GLS – Home delivery | over 19.5 kg up to 30 kg | €19.50 | 2–5 business days |
| Germany | |||
| Delivery method | Order weight | Shipping price | Estimated delivery time |
| GLS – Pickup at a ParcelShop | up to 4.8 kg | €6.50 | 2–5 business days |
| GLS – Pickup at a ParcelShop | over 4.8 kg up to 9.8 kg | €8.90 | 2–5 business days |
| GLS – Pickup at a ParcelShop | over 9.8 kg up to 19 kg | €12.90 | 2–5 business days |
| GLS – Home delivery | up to 4.8 kg | €7.50 | 2–5 business days |
| GLS – Home delivery | over 4.8 kg up to 9.8 kg | €9.90 | 2–5 business days |
| GLS – Home delivery | over 9.8 kg up to 19.5 kg | €13.90 | 2–5 business days |
| GLS – Home delivery | over 19.5 kg up to 30 kg | €18.90 | 2–5 business days |
| Free shipping from €65 with GLS Home delivery (up to 30 kg) and GLS ParcelShop (up to 19 kg). | |||
| Austria | |||
| Delivery method | Order weight | Shipping price | Estimated delivery time |
| GLS – Pickup at a ParcelShop | up to 4.8 kg | €6.50 | 3–5 business days |
| GLS – Pickup at a ParcelShop | over 4.8 kg up to 9.8 kg | €11.00 | 3–5 business days |
| GLS – Pickup at a ParcelShop | over 9.8 kg up to 19 kg | €16.00 | 3–5 business days |
| GLS – Home delivery | up to 4.8 kg | €7.50 | 2–5 business days |
| GLS – Home delivery | over 4.8 kg up to 9.8 kg | €12.50 | 2–5 business days |
| GLS – Home delivery | over 9.8 kg up to 19.5 kg | €17.50 | 2–5 business days |
| GLS – Home delivery | over 19.5 kg up to 30 kg | €23.50 | 2–5 business days |
| Free shipping from €65 with GLS Home delivery (up to 30 kg) and GLS ParcelShop (up to 19 kg). | |||
| Estonia | |||
| Delivery method | Order weight | Shipping price | Estimated delivery time |
| GLS – Home delivery | up to 4.5 kg | €8 | 3–5 business days |
| GLS – Home delivery | over 4.5 kg up to 9.5 kg | €16 | 3–5 business days |
| GLS – Home delivery | over 9.5 kg up to 19 kg | €24 | 3–5 business days |
| GLS – Home delivery | over 19 kg up to 30 kg | €36 | 3–5 business days |
| Latvia | |||
| Delivery method | Order weight | Shipping price | Estimated delivery time |
| GLS – Home delivery | up to 4.5 kg | €8 | 3–5 business days |
| GLS – Home delivery | over 4.5 kg up to 9.5 kg | €16 | 3–5 business days |
| GLS – Home delivery | over 9.5 kg up to 19 kg | €24 | 3–5 business days |
| GLS – Home delivery | over 19 kg up to 30 kg | €36 | 3–5 business days |
| Lithuania | |||
| Delivery method | Order weight | Shipping price | Estimated delivery time |
| GLS – Home delivery | up to 4.5 kg | €8 | 3–5 business days |
| GLS – Home delivery | over 4.5 kg up to 9.5 kg | €16 | 3–5 business days |
| GLS – Home delivery | over 9.5 kg up to 19 kg | €24 | 3–5 business days |
| GLS – Home delivery | over 19 kg up to 30 kg | €36 | 3–5 business days |
Important information:
Available delivery methods may vary depending on the delivery country, order weight and address.
For heavier orders, the shipment may be divided into more than one parcel. If this affects the delivery method or shipping cost, the final price will be shown at checkout before payment.
4. Order Tracking
After dispatch you will receive:
• Carrier name & tracking number
• Direct tracking link to follow delivery status in real time
5. Shipping Restrictions
Please ensure your shipping address is entered correctly.
We are not responsible for delays caused by incorrect address information.
6. Lost, Damaged, or Delayed Shipments
- Lost: Contact us within 7 days if tracking shows “delivered” but the parcel is missing
- Damaged: Report within 48 hours with clear photos of packaging + product
- Delayed: If delivery exceeds the timeframe by more than 5 business days, contact us for help
7. Returns & Exchanges & Claims
Eligible returns within 30 days after delivery are free of charge. See our Return & Refund Policy for full eligibility conditions and instructions.
Please note: This policy is subject to change. Last updated: June 10, 2026.
The administrator of your personal data is Ecological Systems Engineering s.r.o. Registered office: Eliášova 922/21, 160 00 Prague. Registered in the Commercial Register maintained by: Municipal Court in Prague, section: C, file: 282552, Company ID: 06459269, Tax ID: CZ06459269 E-mail: support@sobertable.com